DISCREET SHIPPING & SECURE CHECKOUT
SHIPPINGRETURNS

SHIPPING & RETURNS

All orders are shipped Monday through Friday (excluding some holidays). Pure Romance ships all packages via UPS and offers three shipping methods for your convenience.

Puerto Rico:
  • Last day to order is December 26th and will be processed on December 27th.
  • Last day to pick up an order is December 26th.
  • Year End Inventory is December 27th
  • First Day of order processing in 2020 is January 2nd.
  • First day to pick up a local pickup order is January 3rd.
Canada:
  • Last day to order is December 26th and will be processed on December 27th.
  • Note-Canada is closed on the 26th for Boxing Day.
  • Year end inventory will be December 27th
  • First Day of order processing in 2020 is January 2nd.
South Africa:
  • Last day to order is December 12th to be processed on December 13th
  • Last day for local pick up is December 12th
  • Year-end inventory will be December 13th
  • Warehouse shut down from December 14th-Jan 1st.
  • First Day of order processing in 2020 is January 2nd.
  • First Day to pick up a local pickup order is January 3rd.

 Australia:

  • Last Day to order is December 12th to be processed on December 13th
  • Last day for local pick up is December 12th.
  • Year-end inventory will be December 13th
  • Warehouse shut down from December 14th-Jan. 5th
  • First day of order processing in 2020 is January 6th
  • First day of local pickup will be January 8th.
  • Reggie will be in South Africa December 14th-January 5th.


U.S. SHIPPING CHART

SERVICE COST DELIVERY
UPS SurePost $6.99 + $1 each additional item, over 3 items 6-8 Business Days
UPS 2-Day $21.50 + $1 each additional item, over 3 items 2-3 Business Days
UPS Next Day $32.50 + $1 each additional item, over 3 items 1-2 Business Days

*Orders shipping to HI, AK, and APO can take between 2-3 weeks when using the UPS SurePost shipping method. This is based on the UPS and US Postal Service partnership and not Pure Romance.

We want you to be 100% satisfied with your Pure Romance experience. If you have any questions regarding your order, please call 1-866-ROMANCE.

Your order will be processed and shipped within 3 business days after the order is placed - excluding weekends and holidays. Please keep this in mind when choosing Next-Day or 2-Day shipping.

You will receive an Order Confirmation email when your order is processed, which will include your UPS tracking number.


RETURNS

Due to the intimate nature of the Pure Romance product line, returning a product is not possible. However, in the unlikely event you receive a defective product, you may exchange the defective product within 30 days of your invoice date to receive a duplicate item. Sorry, no merchandise credit can be issued.

TO EXCHANGE A DEFECTIVE ITEM:

1. Call Customer Service at 1-866-ROMANCE to receive a Returned Merchandise Authorization (RMA) number.

2. Write your RMA number on the product’s original packaging. (Sorry, returns cannot be accepted without an RMA number prominently displayed on the exterior of the packaging containing the defective item. Packages without an RMA number will be returned to sender.)

3. Package the product and all batteries and accessories that came with your product. Be sure to include a copy of your original invoice and circle the listing of the product that is defective.

RETURN WITHIN THE U.S.:

Pure Romance
Attn: Returns Dept.
161 Commerce Blvd.
Loveland, Ohio 45140

RETURN WITHIN PUERTO RICO:

Pure Romance
Attn: Returns Dept.
151 Federico Costa Street.
Tres Monjitas Industrial Park
Hato Rey, PR 00918