SHIPPINGRETURNS

SHIPPING & RETURNS

All orders are shipped Monday through Friday (excluding some holidays). Pure Romance ships all packages via UPS and offers the following shipping methods for your convenience.

U.S. SHIPPING CHART

SERVICE	COST	DELIVERY
UPS SurePost	$8.99 + $1 each additional item, over 3 items ($$0-$99) $3.99 + $1 each additional item, over 3 items ($100+)	7-10 Business Days
UPS 2-Day	$21.50 + $1 each additional item, over 3 items	2-3 Business Days
UPS Next Day	$32.50 + $1 each additional item, over 3 items	1-2 Business Days

*Please take processing times into consideration when selecting Next Day or 2-Day shipping options at checkout.

*Orders shipping to HI, AK, and APO can take between 2-3 weeks when using the UPS SurePost shipping method.

We want you to be 100% satisfied with your Pure Romance experience. If you have any questions regarding your order, please call 1-866-ROMANCE.

Your order will be processed and shipped within 5 business days after the order is placed - excluding weekends and holidays.

You will receive an Order Confirmation email when your order is processed, which will include your UPS tracking number.

RETURNS

Uncovered Skin Care: Please see our Uncovered Skin Care Confidence Guarantee.

Due to the intimate nature of the Pure Romance product line, returning a product is not possible. However, in the unlikely event you receive a defective product, you may exchange the defective product within 30 days of your invoice date to receive a duplicate item. Sorry, no merchandise credit can be issued.

TO EXCHANGE A DEFECTIVE ITEM:

1. Call our Support Team at 1-866-ROMANCE to receive a Returned Merchandise Authorization (RMA) number.

2. Write your RMA number on the product’s original packaging. (Sorry, returns cannot be accepted without an RMA number prominently displayed on the exterior of the packaging containing the defective item. Packages without an RMA number will be returned to sender.)

3. Package the product and all batteries and accessories that came with your product. Be sure to include a copy of your original invoice and circle the listing of the product that is defective.

RETURN WITHIN THE U.S.:

Pure Romance
Attn: Returns Dept.
161 Commerce Blvd.
Loveland, Ohio 45140

RETURN WITHIN PUERTO RICO:

Pure Romance
Attn: Returns Dept.
151 Federico Costa Street.
Tres Monjitas Industrial Park
Hato Rey, PR 00918